William Ury - Getting Past No

Negotiating With Difficult Situations

We all want to get to "Yes", but what happens when the other person keeps saying "No"? How can you negotiate successfully with a stubborn boss, an irate customer, or a deceitful coworker?
In Getting Past No, William Ury of Harvard Law School’s Program on Negotiation offers a proven breakthrough strategy for turning adversaries into negotiating partners.
You’ll learn how to:
Stay in control under pressure
Defuse anger and hostility
Find out what the other side really wants
Counter dirty tricks
Use power to bring the other side back to the table
Reach agreements that satisfies both sides' needs
Getting Past No is the state-of-the-art audiobook on negotiation for the 21st century. It will help you deal with tough times, tough people, and tough negotiations. You don’t have to get mad or get even. Instead, you can get what you want!

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